We are looking for a Senior Customer Support Specialist who will support designing end to end customer experience and relevant teams according to user insights.
At Dream Games, all team members have a genuine chance to contribute to the final product and have an impact on the company. If you want to be a core member of a fast-growing company, you might be the person we are looking for!
- Tracking and solving issues via email and chat
- Working closely with product and engineering teams to improve user experience
- Following reviews on App Store and Play Store ratings regularly and replying to them
- Providing comprehensive information regarding technical issues with our product
- Monitoring customer complaint trends and analysing them for necessary action plans
- Understanding all related metrics to improve the user experience
- 3+ years of relevant work experience
- Fluency in English, especially in writing
- Experience supporting users via email and chat
- Strong knowledge of MS Excel
- Strong problem solving/troubleshooting skills
- Time management skills to enable prioritization of tasks
- Passion and interest in games
- Appreciation and understanding of teamwork